Returns policy

Last updated: December 23, 2020

Thank you for purchasing The Musher.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rebound Box Limited, 194 Gooch Street Birmingham B5 7HY.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to The Musher, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

The Musher product may be returned within 28 days. Please note that all returns are required to be in the original packaging (if this remains suitable for shipping) or in packaging which is acceptable to your preferred shipping service. Please ensure that appropriate packaging is used to minimise the likelihood of damage in transit.  Where a refund is requested, the product will require inspection before the Company can authorise the transaction. To assist in this process please observe the following:-

  • Forward photographic evidence to where product items are damaged.
  • Forward shipping details in order that the package can be tracked.
  • Please advise within 28 days of purchase of your intention to return the product by emailing

We reserve the right to review returns of any merchandise that does not meet the above return conditions.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Highgate House

194-200 Gooch Street


B5 7HY

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If products forming part of the purchase are damaged you will be able to request replacement for these, however a refund will only be accepted within 28 days of shipment.

If you have any questions about our Returns and Refunds Policy, please contact us by email at